Booking inside your own LINE OA
Confirmations and reminders come from your own LINE Official Account, under your name and logo. The AI assistant answers customers in the same chat, and customers book from your own menu. We set it up with you.
TellfoxOfficial accountLINEAn add-on we set up with you
For businesses that want customers to stay inside the business's own LINE account from start to finish. It has a one-time setup fee and we give you a quote. Ask us to get started.
Five things you get with your own LINE OA
Messages under your name
Booking confirmations, reminders and notices of a move or cancellation come from your own account, with your name and logo.
The AI assistant answers in your chat
A customer asks "Can I book a massage on Friday?" in your account and the AI assistant answers right there. Answers are replies, which LINE does not charge for.
One card for each customer
Customers are matched between your account and Tellfox by a verified email or phone number, or by linking once. Bookings, stamps and notes stay on one card.
Your own customer menu
Book, My bookings and My cards appear as the menu of your own account.
You run the business where you do today
You and your team still message the Tellfox assistant to run the business. A business with several branches uses one account for all of them.
Confirmations and reminders under your name
Customers see your name and logo on every message, not a shared account. Messages sent from your account are billed by LINE to you, under your own LINE plan.
- Confirmations, reminders, moves and cancellations arrive as cards in your chat
- Customers who have added your account or messaged it get their messages there
- Customers who have not linked yet get the message by email in the meantime
TellfoxOfficial accountLINEThe AI assistant answers in your LINE
A customer asks about free times or prices. The AI assistant answers from your real services and calendar, then takes the customer on to book. Answers are replies to the customer's message, which LINE does not charge for.
- Answers from your own services, free times and prices
- Customers move a booking or book again from buttons in the chat
- Every booking shows in your usual Tellfox calendar
TellfoxOfficial accountLINEQuestions about your business?
Send us a message. We reply within 1 business day.
One customer card across both accounts
LINE gives each customer a different ID in every account. Tellfox matches your customers by a verified email or phone number, or lets a customer link once in the chat. After that the booking history, stamps, points and notes of a customer sit on one card.
How we set it up
- 1
You switch on the Messaging API
You already have a LINE Official Account. We guide you through turning on the Messaging API and take the channel details safely.
- 2
We connect it to Tellfox
Messages customers send to your account reach Tellfox, and your messages go out from your account.
- 3
We add your customer menu
Book, My bookings and My cards. We agree it with you before replacing a menu you have now.
- 4
We test it with you before it goes live
Make a booking, get a reminder and ask the AI assistant a question, all in your real account.
The shared Tellfox account or your own
Questions about using your own LINE OA
Do I need a LINE Official Account already?
Yes, with the Messaging API switched on. We go through that step with you.
Who pays for the messages?
You pay LINE directly for messages sent from your own account, under your own LINE plan. The AI assistant's answers are replies to a customer's message, which LINE does not charge for.
Do customers who booked on the web get messages in my LINE?
Yes, once a customer has added your account or messaged it, and linked it to the booking once. Until then the customer gets the message by email.
Can my team still chat with customers in LINE?
You keep talking to customers in your own account. LINE chat stays on next to the AI assistant [to be confirmed in detail during setup].
Will my current LINE menu change?
The customer menu becomes Book, My bookings and My cards. We agree it with you before replacing the one you have now.
Does it work for a business with several branches?
Yes. One account for the whole business, shared by every branch.
How much does it cost?
A one-time setup fee, quoted for your business price to be decided]. [Ask us.
Read next
Want your own LINE OA in Tellfox?
Start with Tellfox and take bookings today, then ask us to connect your own LINE Official Account.