An online queue on your customers' phones
Customers scan a QR at the door, get a ticket on the phone, watch the queue live and get a LINE alert when the turn is nearly up. Booked customers check in and take the place matching the booking. The Queue is an add-on per branch that you add yourself in your account, on Starter, Business and Pro.
An add-on per branch you switch on in minutes
Add the Queue to any branch in Plan & add-ons in your account. It is sized by queue tickets a month, with the queue's LINE messages included: Small ฿390 · Medium ฿790 · Large ฿1,490 a month per branch (see pricing). It suits clinics, service centres and offices, pet clinics, hair salons and restaurants.
Queue tickets on your customers' phones, no app to download
- 1
Scan the QR at the door
Pick a service and get a number like A17. No name needed; it opens in LINE or any browser.
- 2
Watch the queue live
How many are ahead and roughly how long. Customers can wait anywhere.
- 3
Alerts in LINE
At most two per ticket: nearly up, and called. None while the customer is looking at the page.
- 4
Called on a display
Numbers appear on any screen or tablet that can open a website, with a chime.
Booked customers and walk-ins in one line
Customers with a booking tap "I'm here" on the booking page (the link in the confirmation) or scan the door QR, and join the queue at the booked place. Staff can tap Arrived for a customer too. Each service can take appointments, queue tickets, or both.
- Walk-ins fill the gaps between appointments
- Can't wait? Book another time from the ticket page
- Bookings stay until you or the customer change the booking
TellfoxOfficial accountLINECall customers and see your busy times
The calling page
Big buttons: Call next · Recall · Skip · Served · New ticket. Made for a phone or tablet.
A front desk role
Front desk staff see only the queue, not the rest of your customers.
A calling display on any screen
Open a private link on any screen or tablet that can open a website. Use a device you already have.
Busy times
Average waits, the busiest hours and who gave up waiting, to plan your staff (Business and Pro; Starter shows today).
Joining from elsewhere
Off by default; switch it on with a distance and a cap if you want it.
LINE messages used
See what the queue used. The ticket page and the display keep working whatever happens.
Questions about your business?
Send us a message. We reply within 1 business day.
The Queue on Starter, Business and Pro
The price depends on the queue size you choose; your plan decides how much you can have. The queue never stops past its size, and you get an email at 80%.
Starter
Small, 1 line, 1 front desk login and today's numbers.
Business
Every size, up to 10 lines, 3 front desk logins, joining from elsewhere and every Analytics tab.
Pro
Every size, up to 10 lines, 10 front desk logins, joining from elsewhere and every Analytics tab.
Walk-ins can become regular customers
A customer who takes a ticket through LINE becomes one of your customers, gets your stamp card and sees it on the ticket page ("2 more for a free haircut"). The calling page shows who is a regular, and you can choose to give a sorry-for-the-wait stamp or coupon when someone waits longer than promised.
Switch on the queue at your branch
- 1
Choose a paid plan
Starter, Business or Pro, in Plan & add-ons.
- 2
Add the Queue to a branch
On the Add-ons tab, pick the queue size for each branch. It goes on the same bill as your plan.
- 3
Set up lines and services
Set up your queue lines and choose whether each service takes appointments, queue tickets or both.
- 4
Put up the QR and open the display
Put the QR at the door, open the display link on a screen or tablet, and call customers from Live.
Questions about the online queue
Do customers need to download an app for a queue ticket?
No. Customers scan a QR and the ticket is a web page that opens in LINE or any browser.
Do I need to buy any equipment?
No. The queue runs online through LINE. Customers need only a QR at the door and a phone. For a calling display, open your private link on any screen or tablet that can open a website. Use a device you already have.
What kind of business is the queue for?
Clinics and small hospitals, service centres and offices, pet clinics, hair salons and restaurants, especially places with both booked customers and walk-ins.
Does the queue use a lot of LINE messages?
At most two per ticket, skipped while the customer is looking at the page. Messages are included in the queue size you choose.
How much does the queue cost?
It is an add-on per branch on Starter, Business and Pro, by queue tickets a month: Small ฿390 · Medium ฿790 · Large ฿1,490 a month per branch. A year costs ten months. Starter has Small; Medium and Large are on Business and Pro. See all prices.
How do I switch the queue on?
Add it yourself in Plan & add-ons, on the Add-ons tab: pick the branch and the queue size. It switches on once Stripe confirms, usually within a few minutes, with no waiting for us. The cost goes on your next invoice.
What happens if I go over my queue size?
The queue keeps working and never stops in the middle of a day. You get an email at 80%. Queue alerts past the size use your message packs, and you can choose a bigger size at any time.
Is the queue on the Free plan?
No. The Queue can be added on Starter, Business and Pro. Bookings, customers and stamp cards work from the Free plan up.
Can I run only a queue, with no bookings?
Yes. Each service can take appointments, queue tickets only, or both.
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Want the queue at your branch?
Start with Tellfox for free and take bookings today, then choose a plan and add the Queue to your branch in your account.