Questions and answers

Tellfox is online booking, a customer list (CRM) and loyalty in one system, for service businesses in Thailand. Customers book in LINE or on the web; you run the business from your web pages or by telling the AI assistant in LINE.

Businesses with appointments or classes: spas and massage, hair and nail salons, clinics, yoga and Pilates studios, gyms and Muay Thai, tutors and pet hotels.

Add Tellfox as a friend in LINE and send a photo of your price list, or type your services. Within seconds you see your own booking page with real free times. Tap "Make it my business" to sign up, or sign up on the web.

No. Every business uses Tellfox's shared LINE account, and every card shows your business's name and logo, with nothing to set up in LINE. Messages from your own Official Account are an add-on for Business and Pro: ask us.

Yes. Your business pages are on the web and work on a computer, tablet or phone. Everything the LINE assistant does can be done there too.

Thai and English: the booking pages, emails, LINE messages and your own pages. Each service can have its own English name.

Yes. Share an invite link (paste it in LINE or an email) for an owner, manager or staff member. A staff member sees only the calendar and the customers that person serves. Someone who never logs in can still be booked.

Yes. Import a CSV from Excel or Google Sheets, up to 10,000 customers. You see a preview first, and existing customers are matched.

Every booking is checked in the same step that saves it: a free person, places left and a free room. If two people tap the same time, one gets it and the other sees the next free times at once.

Yes, if you turn it on for that service: customers see names and photos, or tap "Anyone". With it off, customers choose only the service and the time, and never see a staff name.

Yes. Set up rooms, beds or equipment with how many each takes, and link each one to the services that use it. A booking needs a free person and a free room at the same time.

Yes, with the buttons in LINE or the link in the email, within your rules, such as until 6 hours before. After that, customers are asked to contact you.

The day before and 3 hours before; each can be switched on or off in Settings. Customers can tap "I'll be there", and you see who has confirmed.

Yes. Set a weekly timetable and spots; customers take a spot and cancel in LINE, and you do the check-in on the day. See classes and groups.

Yes. A service can be booked by the day: customers choose a check-in day and the number of nights, the price is per night, and a room can take several guests.

At your business, the way you take payment today. Prices show on the booking page once you set a price, and packages sold at the counter are recorded in Tellfox. [Online payment: details before launch]

No. Customers book in the LINE app already on the phone, or on the web in any browser.

Customers open your link or scan your QR; the booking page opens in LINE and offers to add Tellfox as a friend. The LINE menu then has Book, My bookings and My cards.

Yes. Customers book on the web with an email address, confirm it with a 6-digit code, and get a confirmation, a calendar file and reminders by email, just like LINE customers. See email and visitors.

Each plan includes LINE messages a month: Free 30 · Starter 200 · Business 1,000 · Pro 4,000 messages a month per branch. Replies aren't counted. When the messages are used up, customers with an email address get the message by email instead, or you can buy more.

Yes. Customers who write to the Tellfox account get a button to chat with your business, which opens your own LINE, phone or contact link, so you talk with customers in the chat you already use.

Yes. Tap Links in your owner menu in LINE, pick a service and copy its link into your chat. The link shows the service picture, name and price.

Yes, as an add-on for Business and Pro. Confirmations and reminders come from your own LINE Official Account. A one-time setup fee. Ask us.

You do. Tellfox only looks after it for you, and the owner can export the whole customer list as a CSV any time.

Consent to offers is kept per customer and channel, with the date. Customers can stop offers from the offer message itself. Booking messages need no consent.

Yes. Delete a customer with no bookings, or anonymise one with history: the name, notes and contacts go, the booking numbers stay. You can also export one customer's data as a file.

Owners and managers see everyone; staff see only the customers assigned to the staff member. Only the owner can export the whole list.

Contacts, tags, a pinned note, and the bookings, classes, packages, coupons and notes in one timeline, with stamps and points on the same page, plus what the customer usually books. See customers (CRM).

Search by name, phone, email or LINE name, and filter by tag, last visit, a booking coming up or a birthday this month.

Read the privacy policy and the data processing terms.

Customers get a stamp for each visit when the booking is completed. You set the number of stamps, the reward and which services count. A full card puts the reward coupon in the customer's wallet and a new card starts.

Yes. Set how many baht earn a point, on completed bookings, attended classes and packages bought. Customers trade points for the rewards you set.

Coupons you give by hand, welcome, birthday, we miss you, and one for every member: an amount off, a percentage off, a free service or a free gift.

Under My cards in the LINE menu, or on the web: stamps, points, coupons and the member QR.

Yes. Scan the customer's member QR with your phone camera and add a stamp, add it from the customer's page, or tell the assistant in LINE.

Open the customer's page or scan the member QR and tap Use on the coupon. Each coupon is used once, with who and when recorded.

Set up services from a photo of your price list, change opening hours, block time, add bookings, make classes, note things about customers, give stamps and coupons, sell packages, send a service to a customer, and tell you who's coming today. See the AI assistant.

Every change shows a preview first with Confirm, Edit and Cancel, and only what is on the card you confirmed is done. Free times, prices and balances come from Tellfox itself, never from the AI.

Yes: a photo of your price board or a screenshot, a voice note of up to 2 minutes, or just type.

Yes. Anyone on your team who signs in with LINE can, within the limits of the role: a staff member, for example, sees only the customers that person serves.

The assistant never guesses. When several match, it asks, showing each one's last visit and the last digits of the phone number.

Yes. Everything works on your web pages; the assistant just makes it faster.

Each paid plan has a daily number: Starter 30 · Business 100 · Pro 300 actions a day. On the Free plan you can try it 20 times in all. Short answers and button taps are not counted.

There is a Free plan and plans with the AI assistant: Starter ฿590 a month · Business ฿1,290 a month · Pro ฿2,490 a month (VAT included; a year costs ten months). See the pricing page.

Yes. Every business starts on the Free plan: free for good, no card needed. Bookings, customers and loyalty work by hand, and you can try the AI assistant 20 times.

The 20 tries are counted per person, in all, not per day. After the last one the assistant stops, and everything else keeps working with all your data. Choose a paid plan when you want to keep the assistant.

By card (it renews by itself each period) or PromptPay (we email an invoice each period and you scan the QR in your banking app). Prices include 7% VAT. Payments are handled by Stripe and you get a receipt by email.

Yes. Upgrades apply at once and the difference is charged pro rata; downgrades apply at renewal. A yearly plan can move to monthly only at renewal. You can cancel and keep the plan until the end of the period you paid for. If a payment is more than 7 days late the business goes back to the Free plan. Your data is never deleted when you change plans.

The Queue (Small ฿390 · Medium ฿790 · Large ฿1,490 a month per branch) and Tables (฿490 a month per branch, on Starter, Business and Pro) on Starter, Business and Pro, with your plan deciding how much you get; add them per branch yourself in Plan & add-ons. See the Queue and Tables. Your own LINE OA is on Business and Pro only: ask us. The Tellfox API is upcoming. Branches are built into every paid plan: branches 2–5 cost 80% of the plan price, 6–10 cost 70%, and above 10 you contact us. Ticketing is the one add-on on every plan, Free included: free events post free, and paid tickets cost 3% of the price of each paid ticket, never more than ฿30, or nothing with Ticketing Plus at ฿990 a month on Starter, Business and Pro: no fee per ticket, up to 1,000 paid tickets a month. See Ticketing.

No. Start a free account, switch on Ticketing at no cost, and post free events for free, on every plan including Free. See free event registration.