Terms of service

Effective date: 21 October 2026

Tellfox is provided by Foxsoft Solutions Co., Ltd., company registration number 0105564127624, head office at 723 Charoen Nakhon Road, Khlong Ton Sai, Khlong San, Bangkok 10600, Thailand ("Tellfox", "we" or "us"). You can reach us at hello@tellfox.app.

When you sign up and accept these terms, or use Tellfox on behalf of a business, that business ("the business" or "you") agrees to these terms, the privacy policy and the data processing terms, and you confirm you may agree on the business's behalf.

What Tellfox does

Tellfox is a system for small service businesses such as spas, nail salons, clinics and studios. It gives you:

• An online booking page for your business (tellfox.app/b/your-name) for services and classes
• A booking calendar, team, opening hours, rooms, packages and classes
• Customer records (CRM): contact details, tags, notes and history
• Stamp cards, points, coupons and rewards
• Booking confirmations and reminders to customers by LINE and email
• An AI assistant in LINE that takes messages, photos and voice notes from owners and their team and prepares drafts to confirm

The AI only prepares drafts. The assistant never changes anything by itself. Everything it prepares is shown as a preview with Confirm, Edit and Cancel, and takes effect only when you or your team tap Confirm. Check each preview before you confirm it: the AI can misread a photo or a message, and you are responsible for what you confirm.

LINE messages to your customers are sent from the Tellfox LINE Official Account that all businesses share, with your business's name and logo on each message. Emails are sent from a Tellfox address with your business's name as the sender name.

Accounts, team and sign-in

You sign in with a foxworks account, the shared account service of Foxsoft Solutions, using LINE or your email and a 6-digit code. One account can own up to 10 businesses.

You can invite your team and give them roles (owner, manager, staff). You are responsible for what the people you invite do, for keeping your sign-in safe, for not letting others use your account, and for telling us straight away if you think someone has used it without permission.

The details you give when you sign up must be accurate and kept up to date.

The Free plan

Free plan: a new business starts on the Free plan. It costs nothing, does not end and needs no card. You can use bookings, customers, services and stamp cards by hand, within the limits shown on the pricing page. The Free plan is for one business per person, counted on the foxworks account: another business needs a paid plan to take bookings.

Trying the AI assistant: on the Free plan the owner can try the AI assistant 20 times in all, counted per person on the foxworks account, not per day and not per business. After that the AI assistant stops until you choose a paid plan. The AI features your customers use (the search box on the booking page, AI answers in LINE chat and AI email replies) are not on the Free plan. Nothing is deleted when the tries run out.

You can move to a paid plan at any time, and the AI then works with that plan's allowance.

Plans, prices and payment

Prices and what each plan includes are on the pricing page. Plans are billed in advance, monthly or yearly as you choose. Prices include 7% VAT. We issue a receipt for every payment, and a tax invoice on request.

Payment goes through Stripe, by card, or by PromptPay through an invoice emailed each period. Your card details are held by Stripe, not by us. A plan renews automatically until you cancel it.

Upgrades take effect at once, and you pay the difference for the rest of the period. Downgrades take effect at the next renewal.

Failed payments: we tell you and give you 7 days to pay. If it is still unpaid, the business is paused. While paused, the business can still sign in and export its data, but its booking page stops taking new bookings. Nothing is deleted because of a pause, and the business works as before once paid.

LINE messages: each business has a monthly allowance of LINE push messages on its plan; replies are not counted. When it is used up, customers with an email address get the message by email instead. Booking messages to customers who can only be reached on LINE may still go by LINE and count above the allowance. You can buy extra message packs as a one-off payment.

Refunds: no refund for a period that has started, except where the law requires one.

Price changes: we tell you by email at least 30 days ahead. A new price applies from the first renewal after the notice.

Payments between you and your customers

When customers pay your business (for example by a PromptPay QR that you confirm yourself), the money goes straight to your account. Tellfox never receives or holds it and is not a party to the agreement between you and your customers.

Your prices, cancellations, no-shows, refunds and the quality of your services are between you and your customers.

Your customers' data

The customer data your business keeps in Tellfox belongs to your business. Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) your business is the data controller, and Tellfox processes the data on your behalf under the data processing terms, which are part of these terms.

You need a lawful basis to collect and use your customers' data, you must tell customers what you collect and why (Tellfox's booking pages already show a privacy notice), and you need explicit consent before you keep sensitive data such as health information.

When you import customers from a CSV file, you confirm you obtained that data lawfully. Imported customers have not agreed to receive offers until they agree themselves.

What you may not do

You agree not to use Tellfox to:

• Sell or take bookings for illegal services, or sexual or adult services under any name
• Give false or misleading information about your services, prices or licences
• Send offers or promotions to customers who haven't agreed to receive offers on that channel, or who asked to stop
• Send spam: each offer goes to one customer at a time. Sending to many customers at once is possible only through an add-on we provide, and still follows each customer's consent
• Harass, threaten or pester customers or anyone else
• Access other businesses' data, probe or test our security, scrape, or reverse engineer Tellfox without our written permission
• Get the shared LINE account reported, limited or blocked, for example through spam complaints

Services that may be prohibited can be held automatically. If we find or are told that Tellfox is used against these terms, we may remove content, stop messages, or pause or close the business, and we will tell you why unless the law forbids it or there is a serious risk.

Your content

Your business details, services, photos, logo and other content stay yours. You allow us to store, show, resize and process them as needed to run the service: on your booking page, in messages to customers, and for the AI to read a price list photo. You confirm you have the right to use what you upload.

We may use usage statistics and de-identified data to run and improve Tellfox, as the privacy policy explains.

Availability and changes

We work to keep Tellfox available at all times, but there may be maintenance, or interruptions at the providers we rely on, such as LINE, Cloudflare and Stripe. We don't promise the service will be uninterrupted or error-free.

We may improve, add or change features. If a change significantly reduces what you pay for, we tell you in advance and you may cancel and we refund the unused part of the period.

Ending the service and getting your data out

You can cancel your plan at any time in Settings. It ends at the end of the period you paid for, and the business then moves to the Free plan.

Getting your data out: the owner can download all customers as a CSV file, and each customer's data, at any time, including before closing the business.

Closing a business: when you ask us to close a business, its data, including its customers' data, is deleted within 30 days of closing, except what the law requires us to keep, such as billing records and tax invoices.

We may end the service for a business that seriously breaks these terms, or doesn't fix a breach within 14 days of our notice. If we stop offering Tellfox altogether, we tell you at least 90 days ahead so you can take your data out.

Liability

Tellfox is provided as it is. As far as the law allows, we are not liable for indirect losses such as lost income, lost customers, or data lost through your own use.

We are not liable for the results of AI drafts that you or your team confirmed, for messages that didn't arrive because LINE, an email provider or another provider failed, or for disputes between you and your customers.

Our total liability to a business is limited to the fees it paid us in the 12 months before the event.

These limits don't apply where Thai law doesn't allow liability to be limited, such as loss caused by our wilful misconduct or gross negligence.

You agree to compensate us if a third party makes a claim against us because your business used Tellfox against these terms or the law, including collecting or using customer data without a lawful basis.

Changes, governing law and contact

We may update these terms. We tell you about important changes by email or in your account at least 30 days before they apply. Using Tellfox after that date means you accept the new terms.

These terms are governed by Thai law, and disputes go to the courts of Thailand. If the Thai and English versions differ, the Thai version applies.

Questions about these terms: hello@tellfox.app, or Foxsoft Solutions Co., Ltd., 723 Charoen Nakhon Road, Khlong Ton Sai, Khlong San, Bangkok 10600, Thailand.