Patients book clinic appointments in LINE
Patients choose a treatment, pick a doctor or let you assign one, and book in LINE or on the web, with a reminder before the day. Your clinic sees every doctor and room, the courses left and the notes that matter, in one place.
Appointment work at your front desk
No double-booked doctors or rooms
An appointment needs a free doctor and a free room at the same time. If two doctors share one dental room, Tellfox takes one patient at a time there. You choose which treatments let patients pick a doctor and which you assign later.
- Each room used only by the treatments that need it: the laser room for laser
- Prep time before and cleaning time after each appointment
- A doctor's time off closes those times
- Treatments offered only on some days: braces on Saturdays
Pick a day and time
Send reminders and book the next visit
Patients get a reminder the day before and 3 hours before, in LINE or by email, and tap I'll be there, reschedule or cancel within your rules. Before a patient leaves, the front desk books the follow-up from the calendar or by telling the assistant in LINE, and the patient gets the confirmation at once.
- Today's and tomorrow's unconfirmed patients, with a call button
- Set how many hours before patients can still move or cancel
- Patients from abroad get emails in English with a calendar file
TellfoxOfficial accountLINETreatment courses and patient privacy (PDPA)
Sell a course at the counter and record it in Tellfox. Each booking of a treatment in the course uses one session; a cancellation within your rules gives it back, and a no-show counts as used.
Treatment courses
5 laser sessions, valid 180 days: sessions left and a nudge before it expires.
Read more →Pinned note
"Reacts to some local anaesthetics" on the patient page and every booking in the calendar.
Read more →PDPA consent
Appointment messages always go out; offers only to patients who agreed, per channel.
Read more →Export and erase
Export one patient's data, or delete and anonymise it on request.
Read more →Tellfox looks after appointments, patients and return visits
Tellfox is your appointment book, your patients' contact details and booking history, courses and loyalty. Medical records, results and treatment notes stay in the system your clinic already uses; the two work side by side.
Questions about your business?
Send us a message. We reply within 1 business day.
Patients book first, then get a queue ticket on arrival
Patients with an appointment tap "I'm here" on the booking page (the link in the confirmation) or scan the QR at the desk, and join the queue at the booked time. Walk-ins take a ticket from the same QR. Everyone follows the queue on the phone, can wait anywhere, and gets a LINE alert when the turn is near. The calling display opens on a screen or tablet the clinic already has.
- No app to download, no name to type
- Front desk staff see only the queue
- Your busiest hours in Analytics (Business and Pro)
What you can tell the assistant
The front desk or a doctor types a line in LINE. The assistant shows a preview first and acts when you tap Confirm.
Questions from clinics
What kind of clinic software is Tellfox?
Tellfox is appointment booking, patient contacts, treatment courses and loyalty for small and mid-sized clinics: dental, aesthetic, physiotherapy and the like. Medical records and treatment notes stay in the system you already use.
Can two doctors share one room?
Yes. Set the room up with 1 place and link it to the treatments that use it. An appointment needs both a free doctor and a free room, so two doctors are never booked in the same room at once.
How is patient data handled under PDPA?
Consent to offers is kept per patient and channel, with who recorded it and when. Appointment messages need no consent. You can export one patient's data, or delete and anonymise it on request.
Does every staff member see every patient?
Owners and managers see everyone; each doctor and staff member sees only the calendar and patients assigned to that person. Only the owner can export the whole list.
Is there a queue for the waiting room?
Yes. The clinic queue is an add-on per branch: patients scan a QR for a ticket on the phone, patients with an appointment tap "I'm here" and join at the booked time, and LINE sends an alert when the turn is near. Add it yourself in your account, on Starter, Business and Pro.
Read next
Your first booking is a few taps away
Say hello to your assistant in LINE, tell it your services, share your link and let customers book. Start free, no card needed.