Switch the queue on for a branch
The Queue add-on is for walk-ins. A customer scans the QR code at your door and gets a queue ticket on the phone: no app, no sign-up and no name. The ticket page follows the line live, and a LINE alert comes just before the customer’s turn. A booked customer checks in on the phone and joins at the booked time. See the Queue page for the overview.
Add the queue to a branch
Section titled “Add the queue to a branch”The queue is bought per branch on Starter, Business and Pro (not on Free), and goes on the same bill as your plan. Only an owner can buy or change it.
-
Go to Plan & add-ons and open the Add-ons tab.
-
On the Queue add-on card, every branch has its own row. Choose the size for that branch.
-
Tap Add at (the branch name).
-
The branch shows Waiting for Stripe to confirm: usually a few minutes. Once Stripe confirms, it shows On · Small (or the size you chose) and an Open Queue link.
The rest of this period goes on your next invoice; nothing is charged when you add it. Once it is on, the menu gets a Queue group for that branch: Live, Front desk team, Display, Analytics and Queue settings.
Sizes and prices
Section titled “Sizes and prices”The size is set by the branch’s tickets a month and includes the queue’s LINE alerts. Prices are per branch, VAT included. A year costs ten months.
| Size | Tickets a month | Queue LINE messages | A month | A year |
|---|---|---|---|---|
| Small | 1,000 | 1,000 | ฿390 | ฿3,900 |
| Medium | 4,000 | 3,000 | ฿790 | ฿7,900 |
| Large | 10,000 | 7,000 | ฿1,490 | ฿14,900 |
- The queue keeps working past the size. Customers still take numbers as usual, and the owner gets an email at 80% of the month.
- The queue’s LINE messages are separate from your plan’s LINE messages. They are counted per branch and month. When they run out, the message packs you bought are used (see Monthly LINE messages).
- The Add-ons tab shows each branch’s tickets and messages this month.
What each plan allows
Section titled “What each plan allows”| Starter | Business | Pro | |
|---|---|---|---|
| Sizes | Small | Small, Medium, Large | Small, Medium, Large |
| Lines per branch | 1 | up to 10 | up to 10 |
| Remote joining | ✓ | ✓ | |
| Analytics | Today | every tab | every tab |
| Display | ✓ | ✓ | ✓ |
| Front desk people (whole business, shared with Tables) | 1 | 3 | 10 |
Change the size or remove it
Section titled “Change the size or remove it”- A bigger size: choose it and tap Change size. The rest of this period goes on your next bill.
- A smaller size: starts at the renewal. No refund.
- Remove: tap Remove at the branch. The queue works until the end of the period already paid. No refund.
- Moving to Starter: a Medium or Large queue becomes Small at the renewal. The Plan page tells you before you confirm.
- Moving to Free or cancelling the plan: the queue stops at the end of the period already paid. Your queue settings are kept; with a paid plan again, add the queue again.