Book a customer by LINE message
A regular calls, or asks in your own LINE chat. You don’t need to open the calendar: tell the assistant and it books them. Owners and managers can do this.
Book a customer
Section titled “Book a customer”-
Send who, what and when, e.g.
Book Som for Saturday 2pm Thai massage. Add a person if you like:… with Ploy. -
If something’s missing, the assistant asks: “Which service?” (with your services as buttons), “Which day and time?” or “What time on 24/10?”.
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Check the preview, Booking for Som: the customer, the service and price, the day and time, the person, and “The customer gets the booking confirmation.”
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Tap Confirm: “Booked (reference TF-K7M2Q).” The customer gets the confirmation by LINE or email.
TellfoxBaan Spa · ownerLINEWhen the time isn’t free
Section titled “When the time isn’t free”The assistant asks the booking engine, the same one your booking page uses. It never squeezes a booking into a taken time.
- Taken: “14:00 is not free. The nearest free times:”, with the free times as buttons. Tap one.
- Nothing free that day: “Nothing is free on 24/10. Try another day.”
- Taken while you were looking: “That time was just taken. Try another one.”
Finding the customer
Section titled “Finding the customer”| What happens | What you see |
|---|---|
| One customer matches | Shown on the preview |
| Several match (“Som”) | “There are several customers called “Som”. Which one?“ with one button each: last visit, its service and the last 4 digits of the phone |
| Nobody matches | “No customer called “Peter”. Try another name or a phone number.“ |
A new customer needs a profile first: send Add Peter as a new contact, 081 234 5678, then book. See Customers and notes.