Class sign-ups and check-in

Customers book their own place in a session from your booking page. Tellfox never takes more places than there are spots: even if two people tap the last spot at the same moment, only one gets it.

How customers sign up

1. The customer opens your booking page (your link or QR, in LINE or on the web) and picks the class under Classes.

2. They choose a session on Pick a session. Each shows the time, the instructor (when shown) and “3 spots left”; a full one says Full.

3. They fill in their details and book. A customer with a package that covers the class sees Use my package (7 left), already ticked.

4. They get a confirmation by LINE or email, and their name shows on the session page.

Group PilatesWed 07:00 · 50 min

5 of 8 spotsJoin

A class with no price: customers just take a place

A customer can’t book the same session twice. They can cancel their own place from the link in their confirmation, up to the class’s “Change or cancel until” time. A place in a class can be cancelled but not moved: to change session, they cancel and book another one.

The session page

Open a session from the Sessions · next 14 days tab on the Classes page. It shows the time, the instructor, the room, the spots taken, and People: each person’s name, their phone (tap to call), the note they wrote, and their pinned note, like an injury the instructor should know about.

Add someone by hand

Someone called or messaged for a place? Owners and managers can add them before the session starts:

1. On the session page, go to Add someone to this session.

2. Type a name or phone number in Find a customer (name or phone) and search.

3. Tap Choose next to the customer. If they own a package that covers this class, Use package (N left) is shown, ticked.

4. Someone new? Type their name under Or a new customer’s name and their phone, then tap Add someone to this session.

Take attendance

Button	When	What it does
Here	From 1 hour before the start	Records when they arrived, like “Here since 09:02”
Absent	After the start	Records that they didn’t come

Owners, managers and the session’s instructor can take attendance. Anyone left unmarked counts as attended once the session is over, as with any booking. If someone didn’t come after all, tap Absent later.

What attendance counts

Attending counts as a visit in the customer’s history, earns stamps and points as set up in Loyalty, and, for a place booked with a package, uses one session of it. An absence uses the package session too, but earns no stamp.

Next: Cancel a class session