What customers receive
You never type a confirmation or a reminder yourself. Tellfox sends a message every time something changes. Each one starts with your business’s name and carries buttons for the customer’s next step.
TellfoxOfficial accountLINEBooking messages
Section titled “Booking messages”These always go, with no consent needed:
| When | Message title | Buttons |
|---|---|---|
| A customer books, or you add a booking for them | You are booked | View your booking · Reschedule · Cancel |
| A booking moves (by the customer or by you, including a class session’s new time) | Your booking has moved (with the old time) | View your booking · Reschedule · Cancel |
| The customer cancels | Booking cancelled | Book again |
| You cancel (including a cancelled class session) | The business cancelled this booking | Book again |
| The day before | See you tomorrow | I’ll be there · Reschedule · Cancel |
| 3 hours before, on the day | Your booking is coming up | I’ll be there · Reschedule · Cancel |
| A package sale is recorded | Your package is ready | Book |
| 7 days before a package ends | Your package ends soon | Book |
| One package session left | One session left | Book |
Every message also has Call the business and Chat with the business when you’ve set your phone and contact in Settings. A place in a class has no Reschedule: it moves only with its session.
A booking message shows the service, the day and time, the person (only for services where customers choose a person), the price or the package used, your address, and the booking number. A booking with no price has no price line.
Offers and coupons
Section titled “Offers and coupons”These go only to customers who agreed to offers on that channel:
| When | Message title |
|---|---|
| You send a service | A suggestion: (service) |
| You give a coupon | A gift from (business) |
| Welcome coupon | Welcome to (business) |
| Birthday coupon | A birthday gift from (business) |
| We miss you coupon | (business) misses you |
| Points traded for a reward | Your reward is ready |
| Full stamp card | Your stamp card is full |
Coupon messages carry Open My cards and Book. A coupon given to everyone (Give to all N members) sends no message. See Consent and PDPA.
LINE or email
Section titled “LINE or email”- LINE: customers who booked in LINE and are friends with Tellfox’s LINE account get a card in LINE.
- Email: customers who booked on the web with their email, or aren’t friends in LINE, get an email.
- A customer with both gets messages where they booked. Change it under Preferred channel when you Edit the customer.
- If a LINE message can’t be delivered, or the customer blocked the LINE account, booking messages go by email instead when the customer has an address.
- A customer with neither LINE nor an email gets no messages.
Language
Section titled “Language”Messages come in the customer’s language (Thai or English): the one they used for their first booking. Change it under Language on the customer page. Customers using English see the English names of your business, services and packages when you’ve added them.