Reconfirmation and the I'll be there button

A booking made two weeks ago is easy to forget. Tellfox reminds your customers before they come, and asks them to say they’ll be there. You see at a glance who did, and who you might want to call.

How customers reconfirm

1. Before the booking, the customer gets a reminder by LINE or email with the buttons I’ll be there, Reschedule and Cancel.

2. They tap I’ll be there. A page opens: Confirm you’ll be there, with one button.

3. They tap it: “Thank you, the business knows you are coming. See you then!”

TellfoxOfficial accountLINE

บBaan Spa

See you tomorrowThu 22 Oct, 14:00 · Thai massage 60 minTap "I'll be there" to tell the business you are coming.

I'll be thereRescheduleCancel

The day-before reminder. One tap tells you they're coming.

When reminders go out

Reminder	When
The day before	24 hours before the booking (for a stay: 9:00 the day before check-in)
On the day	3 hours before the booking (not for stays)

Both are on to start with. Switch either off in Settings → Notifications (see Settings).

A few things keep reminders sensible:

• A booking made after the reminder’s time isn’t reminded: the confirmation has just told the customer.
• A customer who already tapped I’ll be there doesn’t get the same-day reminder.
• A booking that moves is reminded again for its new time, and its I’ll be there mark is cleared.
• A customer with neither LINE nor an email can’t be reminded. Call them instead.

What you see

Where	What shows
Calendar and bookings list	✓ on bookings whose customer tapped I’ll be there; a dashed outline on confirmed bookings in the next two days without it
The calendar’s day line	2 still to come today have not said they are coming, which opens the list below
Booking details	Said they are coming with the time of the tap, or Not reconfirmed
Today in LINE	Not reconfirmed yet: 14:00 Som, 15:00 Joy

The Not reconfirmed list

On the Bookings page, tap Not reconfirmed. It lists today’s and tomorrow’s bookings where the customer hasn’t tapped I’ll be there yet, each with a Call button and their phone number. Call to check; the booking stays on either way.

A mark, never a cancellation

Reconfirming is only a mark. A booking without it stays booked, and Tellfox never cancels anything by itself. If someone doesn’t come, mark the booking as a no-show (see Move, cancel or mark a no-show).

For everything your customers receive, see What customers receive.

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