Monthly LINE messages
The messages Tellfox sends your customers by LINE (confirmations, reminders, moves, cancellations, packages, coupons and offers) count towards your business’s monthly LINE messages. Emails don’t count.
How many a business can send
Section titled “How many a business can send”| Plan | LINE messages a month per branch |
|---|---|
| Free | 30 |
| Starter | 200 |
| Business | 1,000 |
| Pro | 4,000 |
Every branch brings its plan’s messages, and the whole business shares them: Business with two branches has 2,000 a month, which either branch can use. The count starts again at the beginning of each month, in your business’s time zone. See Your plan.
What counts and what doesn’t
Section titled “What counts and what doesn’t”- Counts: every message Tellfox sends a customer by LINE on its own, one each.
- Doesn’t count: the reply when a customer writes to Tellfox’s LINE account (the card with buttons to book again at businesses the customer knows, and My bookings), and every email.
See what you’ve used
Section titled “See what you’ve used”-
Open Settings.
-
Go to the Notifications tab.
-
Read the line “LINE messages sent in October: 37 of 200. When they are used up, messages go by email instead.”
Before they run out
Section titled “Before they run out”Owners get an email when 80% of the month’s messages are used, again at 95%, and when they’re used up. Each email has a Buy messages button. While automatic top-up is on, the 80% and 95% emails are skipped, because more messages are bought for you.
Buy more messages
Section titled “Buy more messages”Under Plan & add-ons › LINE messages an owner can buy a pack of extra LINE messages. Packs are shared by every branch, are used after the month’s messages are gone, one per message, and never expire.
| Messages | Price (VAT included) |
|---|---|
| 500 | ฿99 |
| 2,000 | ฿349 |
| 5,000 | ฿790 |
On a paid plan you can also tick When my messages run out, buy more automatically and choose a pack. It’s charged to the card your plan uses, at most 3 times a month, and the receipt comes by email. It isn’t available when you pay with PromptPay.
When they’re used up
Section titled “When they’re used up”With packs left, nothing changes: messages keep going by LINE. Without them:
- Booking and package messages go by email instead, to customers who have an address.
- Customers with only LINE stop getting booking and package messages. A customer still always hears by LINE that a booking was cancelled or moved.
- Offers and coupon messages are never moved to email, since the customer agreed to them for LINE. They aren’t sent, but the coupon is still in the customer’s card as usual.