Remote joining before arriving
Remote joining lets a customer near the shop take a number with LINE before walking in. It is off by default. When it is off, customers never see it and take numbers at the door QR code only.
Switch remote joining on
Section titled “Switch remote joining on”-
Go to Queue settings and scroll to Remote joining.
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Set The shop’s position first: while at the shop, tap Use my current position, or type the Latitude and Longitude from Google Maps, then tap Save position. Tap See on a map to check it.
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Tick Let customers join from afar.
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Set the Distance (km), 0.3–5 km (2 by default), and the Most remote tickets not here yet, per line (10 by default).
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Tap Save.
How a customer joins from afar
Section titled “How a customer joins from afar”- The customer opens your shop page in LINE and picks the party size or service under Join from where you are. The location is asked for once, and joining works within your distance. Outside LINE, the page shows a Join with LINE button.
- A remote ticket keeps its place in the line as usual and shows on Live as From afar · not here yet.
- On arrival, the customer taps I’m here on the ticket page or scans the door QR code in LINE, or the desk taps Arrived on Live.
- Once called, the customer must arrive and confirm within the hold time, or the ticket is skipped.
- One person has one open ticket at a time.
Blocked from joining from afar
Section titled “Blocked from joining from afar”Every skipped remote ticket is counted. After 3, that LINE user can’t join from afar at your shop, but can still take a number at the door as usual. The list is under Blocked from joining from afar in Queue settings: tap Lift to let the person join from afar again.