Send a service to a customer
Want a customer to try your new treatment, or tell a regular that their favourite class has an extra session? Send that service in a few taps. They tap Book and the booking page opens on it.
TellfoxOfficial accountLINESend from the customer page
Section titled “Send from the customer page”-
Open the customer’s page and tap Send a service.
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Pick a service under Choose a service. Booking link shows its link.
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Tap Send by LINE or Send by Email (Tellfox offers the channel the customer agreed to offers on). The page says “Offer sent”.
The card shows your logo and name, the service’s photo, its name and price (if it has one), with Book, Call the business, Chat with the shop (when you’ve set your contact in Settings) and Stop offers from this business. It comes in the customer’s language.
When it can’t be sent
Section titled “When it can’t be sent”An offer is promotional, so it goes only on a channel the customer agreed to:
- They haven’t agreed to offers: there’s no send button. Tap Copy link and send it in your own chat, or record the consent they gave you. See Consent and PDPA.
- No LINE or email: copy the link and send it yourself.
A LINE offer is never moved to email, since the customer agreed for LINE, and Tellfox checks the consent again just before sending: if they’ve just stopped offers, it isn’t sent. Tapping send twice within a minute still sends it once.
A booking link for every service
Section titled “A booking link for every service”If you already chat with customers in your business’s own LINE, use the Links for customers page (open it from Services): every service and class has its own booking link. Tap Copy link and paste it in a LINE chat, which shows the service’s picture, name and price. Open the page inside LINE and Send to a friend sends the card from your personal LINE straight into your chat with the customer.