Cancel a class session

The instructor is ill, the power is out, or too few people booked? Cancel one session without touching the weekly timetable. Everyone booked into it is told for you, so nobody has to message people one by one.

Cancel one session

1. Open Classes, go to the Sessions · next 14 days tab and open the session.

2. Open Cancel this session at the bottom of the page.

3. Type a Reason (optional), like “The instructor is ill”.

4. Tap Cancel this session. The page says “Session cancelled. 6 people were told.”

TellfoxOfficial accountLINE

บBaan Yoga

Wed 07:00Group Pilates · the business cancelled this booking

Book againCall the business

What customers get when you cancel a session

What happens next

• Everyone booked gets a message, “The business cancelled this booking”, by LINE or email, with Book again (your booking page) and buttons to call or chat with you when you have them set up.
• Package sessions go back. A customer who booked with a package gets that session back automatically.
• The session shows Cancelled and takes no more bookings.
• The weekly timetable stays as it is: next week’s session is on as usual.

A session can be cancelled before it starts, by an owner or a manager.

Move it instead

If only the time or the instructor changes, open Change this session on the same page instead. Everyone booked is sent the new time and keeps their place.

Archive a whole class

To stop a class altogether, tap Archive this class at the bottom of the class page. If people have booked coming sessions, the page lists them with the number of people; tap Cancel these sessions and archive the class to go ahead. Everyone booked is told, as for a single session.

When a customer cancels

Customers cancel their own place from the link in their confirmation, up to the class’s “Change or cancel until” time, and the spot is free for someone else at once. With owner alerts on, owners and managers get an email when a customer cancels. See Emails to customers and to you.

Next: Packages