How the LINE assistant works

The assistant lives in the Tellfox LINE chat. You write or say what you want, the way you’d tell a helper at the counter, and it does the work in your business. It always works the same way: it shows you a preview, and nothing changes until you tap Confirm.

Who it answers

The assistant answers the people on your team who:

have signed in to app.tellfox.app with Continue with LINE at least once, and
have added the Tellfox LINE account as a friend.

It knows each person’s role and does only what that role may do on the account pages. Everyone else who writes to the Tellfox account (your customers, for example) gets the customer menu and cards, never your business.

What you can send

You send	What happens
A message	Read as it is
A voice note, up to 2 minutes	Tellfox says back what it heard (I heard: “…”), then reads it like a message
A photo (JPEG, PNG or WebP)	Read for what’s on it, like a price list. Add a message with it if you like

Thai, English or a mix are all fine. The assistant answers in your business’s main language.

The preview: Confirm, Edit, Cancel

You send your request, e.g. New service: Thai massage 90 min 800.
If something is missing, the assistant asks one short question, with quick-reply buttons where it can. Tap a button, or type the answer (or the button’s number).
You get a preview card headed Check, then confirm, showing exactly what will change.
Tap Confirm to do it, Edit to change something, or Cancel to drop it.

TellfoxBaan Spa · ownerLINE

New service: Thai massage 90 min

What does Thai massage cost? (Say "skip" for no price.)

Skip

800

Check, then confirm

New serviceThai massage90 min · ฿800Done by: Ploy, Mali, Nok

ConfirmEditCancel

One question at a time, then the preview. A short answer like 800 is read without the AI.

Edit: type or say what to change, e.g. price 850, and you get a new preview.
Typing instead of tapping: yes, confirm, ใช่, ยืนยัน or ตกลง on a shown preview is the same as Confirm. A polite word on its own (ครับ, ค่ะ) isn’t taken as a yes. cancel, stop, ยกเลิก or ไม่เอา drops it.
An older card: if you tap Confirm on a preview that has changed since, nothing is done and you get the latest preview instead: “This was changed after that preview. Here is the latest one.”
A double tap does it once.
An open request waits for you for 12 hours, so you can come back to a question later.

After Confirm, the change goes through the same checks as the account pages: your role, the business’s limits, clashes with bookings. If something is refused, you’re told why and the request stays open to fix.

The rules it keeps

One thing at a time. Ask for two things in one message and the assistant does the first, then tells you it’ll do the next one after.
It never guesses a customer. A name with several matches becomes a question with one button per customer, showing their last visit and the last 4 digits of their phone.
It never decides times, prices or balances. Free times come from the booking engine, prices from your services and packages, stamps from your stamp card.
Customers hear about it only after Confirm. A booking confirmation, a cancellation or a coupon message goes out only once you’ve confirmed.

The daily allowance

Each business has a daily allowance of AI messages: [allowance per plan]. When it’s used up, the assistant says so; it’s back the next day, and everything still works in the account pages at app.tellfox.app.

These never count, because they’re read without the AI:

short answers to the question just asked (90, 500, skip),
every button you tap, including Confirm, Edit, Cancel and quick replies,
help and cancel,
the Today and Links buttons in the menu.

Your team gets its own menu in the Tellfox chat:

Button	What it does
Today	Today’s bookings, the free gaps and who hasn’t reconfirmed. See Who’s coming today
Add	Examples of what you can ask the assistant
Customers	Examples of what you can ask the assistant
Links	A booking link for each service, to copy. See Share your booking link
Help	Examples, Set up my business, and your other businesses to switch to

Customers

Owner and team

Your team's menu (left) and your customers' menu (right).

What each role can ask

Request	Owner	Manager	Staff
Who’s coming today, morning summary	✓	✓	✓ (their own day)
A note on a customer, a stamp, a used coupon, a sold package	✓	✓	✓ (customers they serve)
A link for a service	✓	✓	✓
Services, price list, opening hours, time off, classes	✓	✓
Bookings, new customers, giving a coupon, sending an offer	✓	✓

Next: Services from a photoTurn a photo of your price list into your service list.