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Coupons: set up, give and use

Set a coupon up once, then give it as often as you like: by hand to one customer, automatically (welcome, birthday, we miss you, everyone), or as the reward of the stamp card and points. Customers keep their coupons in My cards and use them at your business.

A customer's coupons in My cards: active, used and expired

Make a coupon

Section titled “Make a coupon”

  1. Open Loyalty, go to the Coupons tab and tap + New coupon.

  2. What it gives: Amount off (like ฿200 off), Percentage off (like 20% off), A free service (picked from your list), or A free item or gift (you type it, like “a free drink”).

  3. What customers see: the coupon’s Name, and a Note like “Not with other offers.”

  4. When and where it can be used: valid for a number of days after it’s given (like 30), or until a fixed date; for any service, or only some services.

  5. Tap Save. You can then add a Picture (PNG, JPEG or WebP up to 2 MB); it shows on the coupon in My cards.

The Coupons tab lists the coupons that are on and off. Each shows how many were given, how many are active, used and expired, and what gives it (Full stamp card, Welcome, Birthday, We miss you, Points reward, or By hand).

  • Changing a coupon applies to coupons given from then on. Coupons already in customers’ cards keep the terms they were given with.
  • Switching it off (Switch off) stops new ones being given; those already given stay valid until they expire.

Give a coupon to a customer

Section titled “Give a coupon to a customer”

  1. Open the customer’s page, go to Loyalty and open Give coupon.

  2. Pick a coupon from those that are on, or tap + Create a new coupon and come back to this customer with it picked.

  3. Tap Give coupon.

The coupon is in their card at once. A customer who agreed to offers gets one message, “A gift from (your business)”, by LINE or email; one who didn’t still gets the coupon, just without the message. Owners and managers can give coupons.

Use a coupon at the counter

Section titled “Use a coupon at the counter”

The customer shows their member QR or tells you their name, and your team opens them (scan the QR, or search their name or phone):

  1. Under Loyalty, see their active coupons with their end dates.

  2. Tap Use on the coupon and confirm: Use “coupon name” now? It can’t be used again.

  3. Take the discount off, or hand over the gift, at the counter.

Anyone on the team can use a coupon. Two taps use it once, and a used or ended coupon says so.

Put a coupon back

Section titled “Put a coupon back”

Tapped the wrong one, or the customer changed their mind? Open Used recently on the customer page, pick the coupon, tap Put back, type Why it goes back, and tap Put back. The coupon can be used again until it ends. Owners and managers can put coupons back.

Next: Automatic coupons