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Stamp card

A stamp card everyone understands: come so many times, get a reward. Customers carry no paper card: theirs is in My cards, in LINE and on the web.

A stamp card as customers see it in My cards

Set up the stamp card

Section titled “Set up the stamp card”

Open Loyalty in the menu. The top shows your members, stamps this month and coupons used this month. Go to the Stamp card tab.

  1. Reward for a full card: pick the coupon a full card gives. No coupons yet? Tap + Create a new coupon for it. See Coupons.

  2. What earns a stamp: “Every completed booking, attended class and package bought”, or Only these, then tick the services, classes and packages you want. One stamp per visit.

  3. Stamps for a full card: 2 to 50, with the minus and plus buttons.

  4. A card is valid for: No limit, or a number of months from the first stamp (1 to 60).

  5. Switch it On and tap Save.

Beside the form, How customers see it shows the card as customers see it, like “3 more for a free Thai massage”, and Latest stamps lists the newest stamps with the customer’s name and where each came from.

Where stamps come from

Section titled “Where stamps come from”
  • Bookings: when a booking or class is completed (after it ends, or when checked in), the customer gets their stamp by itself.
  • No-shows: a booking changed to a no-show takes its stamp back.
  • Packages: if packages earn, buying one gives a stamp.
  • Walk-ins: add a stamp by hand on the customer’s page (below), or by scanning their member QR.

Each customer has one card and one QR for your business, whether they book in LINE or on the web.

Add a stamp for a walk-in

Section titled “Add a stamp for a walk-in”

  1. Open the customer’s page and go to Loyalty.

  2. Pick the Reason for a stamp by hand: Walk-in, Paid at the counter, or Other reason and type it.

  3. Tap + Add stamp.

Anyone on the team can add a stamp for a customer they can see. A double tap on a slow connection still adds one stamp. Every stamp added by hand keeps who added it and why.

When a card is full

Section titled “When a card is full”
  • The reward coupon goes into the customer’s My cards at once, and the page says “Stamp added. The card is full: the customer has the reward coupon.”
  • A customer who agreed to offers gets a “Your stamp card is full” message by LINE or email.
  • Stamps over the full card start the next card straight away.
  • A card with a time limit: if it runs out before it’s full, its stamps go and a new card starts.

The customer uses the reward at your counter: your team taps Use on their page. See Coupons.

Next: Points and rewards