The front desk team for the queue
The person calling numbers at the door doesn’t need your calendar, your customers or your settings. The Front desk role sees only Live (and Tonight with the Tables add-on). It is for branches with the queue or Tables switched on.
Add a front desk person
Section titled “Add a front desk person”-
Go to Queue › Front desk team. The Team page opens a new team member with the Front desk role already chosen.
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Enter the name, an English name (optional) and an email (optional). With several branches, choose where the person works under Works at.
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Tap Add.
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On that person’s page, tap Make an invite link and send the link, for example by LINE. The person opens it, signs in with LINE or email, and taps Join the team.
The invite works as for anyone on the team: see Team, roles and invites.
What the Front desk role can do
Section titled “What the Front desk role can do”- Open Live: call numbers, add a new ticket, skip, mark served, check in booked customers and find a ticket (see The Live page).
- Open Tonight of the Tables add-on when the branch has it (see Tables, areas and the floor plan).
- Known customers show with a name, the visit number and a birthday this week. No notes, phone numbers or money.
- Front desk people are not on the calendar and cannot be booked.
Every other page (calendar, customers, services, settings) stays closed to the Front desk role. Staff, managers and owners use Live as usual.
How many front desk people
Section titled “How many front desk people”Front desk people are counted for the whole business, shared by the Queue and Tables, and don’t count toward your plan’s team members or users who sign in.
| Starter | Business | Pro |
|---|---|---|
| 1 | 3 | 10 |