Member QR and scanning
Each customer has one member QR for your business, for stamps, points and coupons alike. The QR only says who the customer is: adding a stamp or using a coupon takes a tap by your team. A photo of someone’s QR can’t be used to do anything in their place.
Where customers find their QR
Section titled “Where customers find their QR”In My cards (in LINE or on the web), their QR sits at the top of your business’s card, with their name and two buttons:
- Make it bigger: a larger QR, easy to scan at the counter.
- Make a new QR: for a customer worried someone saw or photographed their QR. The old QR, and any photo of it, stops working.
See what customers see in My cards.
Scan at the counter
Section titled “Scan at the counter”No scanner needed: use your phone’s camera or LINE’s QR reader.
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The customer opens their member QR.
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Point your phone’s camera at it and open the link that appears.
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Not signed in? The page says “This is a member card”. Tap I work there: sign in and sign in with your Tellfox account.
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The Member card page opens, with the customer’s name and “Member since”.
What you can do on the member card page
Section titled “What you can do on the member card page”- Stamp card: see how many stamps they have, pick a reason (Walk-in, Paid at the counter, or Other reason) and tap + Add stamp. One tap, one stamp.
- Points: their balance. Customers trade points themselves in My cards.
- Coupons: every active coupon. Tap Use on the one they want and confirm.
- Open full profile: their full customer page, shown only when your role lets you see that customer.
Since the customer is standing at your counter, anyone on the team, staff too, can add stamps and use coupons from this page.
When a customer’s data is deleted, their old QR stops working too.