Move, cancel or mark a no-show
Tap any booking on the calendar or in the bookings list to open Booking details. Everything you can do with a booking is on that page.
What the page shows
Section titled “What the page shows”| Line | What it says |
|---|---|
| When | The day and time, start to end (for a stay: Check-in and Check-out with the nights) |
| Room | The room, when the service uses one |
| Services, With | The service and its length, and the person (or No one yet) |
| Said they are coming | When the customer tapped I’ll be there, or Not reconfirmed |
| Phone, Email | How to reach the customer. No number given if there’s none |
| Price, Note from the customer | When there is one |
| Reference | The booking reference the customer has too |
| Booked through | LINE, Website, Chat, Email or Added by the business |
The customer’s name at the top opens their profile, and their pinned note shows right under it. Call the customer calls the phone on file.
Move to another time
Section titled “Move to another time”-
Tap Move to another time.
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Choose the day. Under Person, keep Same person or pick Anyone.
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Tap a free time, then Move the booking.
The customer gets a message with the new time. The booking keeps its reference and the customer’s manage link, so nothing gets confusing. As the owner you’re not held to the customer’s booking rules (how close to the start they may change).
Give it to someone, or change the room
Section titled “Give it to someone, or change the room”- Give to: choose a person (or No one yet) and tap Apply. The person must be free for the whole booking; if not, you see “That person is busy then. It overlaps:” with the booking it clashes with.
- Move to room: shown for services that use rooms. Choose the room and tap Apply.
Bookings waiting in the Needs a person column are given to someone this way.
Cancel a booking
Section titled “Cancel a booking”Open Cancel this booking, add a Reason (optional), and tap Cancel the booking. The customer gets a cancellation message, and the time is free again. The page then shows Cancelled by the business with your reason.
TellfoxOfficial accountLINECompleted or no-show
Section titled “Completed or no-show”Once a booking has started, two buttons show: Mark as completed and Mark as no-show.
- A booking you don’t mark is marked completed on its own shortly after it ends.
- You can still change a completed booking to a no-show afterwards, and back.
- A no-show on a package uses the session.
- A cancelled booking stays cancelled.
Every move, cancel, change of person and no-show shows in the Activity feed.