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TellfoxTellfox manual

Scan tickets at the door

The Door scan page uses the camera of a phone or iPad in the browser. There’s no app to install and no scanner to buy.

  1. On the phone or iPad at the door, sign in to your Tellfox account and open Events › Door scan.

  2. Choose the event if there is more than one today.

  3. Tap Start camera and allow the camera.

  4. Hold the buyer’s QR code in the frame. The answer is big and clear:

    • Green, Good to go, with the buyer’s name and ticket type.
    • Red, with the reason: Already used (when and by whom), Ticket cancelled, Not paid yet, Ticket for another event or Not a valid ticket.

  5. Tap Scan the next one.

The count at the top shows how many are in. Two phones can scan at the same door: the same ticket is let in only once.

A lost ticket

Section titled “A lost ticket”

Search by name, phone, email or order number, and tap Check in next to the right ticket.

Undo a check-in

Section titled “Undo a check-in”

Right after a green answer, tap Undo to take the check-in back (say the wrong ticket was scanned). Door staff can undo their own check-ins for 10 minutes; owners and managers can undo any.

Front desk logins

Section titled “Front desk logins”

A Front desk login sees only Door scan, for today’s events at the branches they work at. Add one under Team, with the role Front desk (the Free plan has none: there an owner or a team member scans).