Queue, customers and loyalty
The queue uses the same customers and loyalty as your bookings, so a walk-in is more than a number: it is a customer who can come back.
Walk-ins become customers
Section titled “Walk-ins become customers”- A customer who takes a number in LINE is saved as your customer, or linked to the one you already have.
- When a known customer is served from the queue, it counts as a visit on the customer page, and stays there after the ticket is deleted.
- Live shows known customers with a name, the visit number and a birthday this week.
- The customer’s ticket page shows the stamp card and the coupons usable today.
The queue and the loyalty card
Section titled “The queue and the loyalty card”Under Queue settings › The queue and the loyalty card (when your stamp card is on):
| Field | What it does |
|---|---|
| A stamp when a known customer is served from the queue | A known customer gets a stamp once served from the queue |
| Sorry for the wait: a bonus stamp when the wait went past the one promised | When the wait went past the one shown at joining by more than More than this past the promised wait (minutes), the customer gets a bonus stamp |
| Left the queue: a coupon on the customer’s card the next day | A customer who left the queue gets the coupon chosen under The coupon the next day, from 09:00 |
Each is given at most once per customer per day, and no paid LINE messages are sent.
Book a time instead
Section titled “Book a time instead”A customer waiting in the line of an Appointment and queue service sees Can’t wait? Book a time instead when the wait is longer than Offer “book a time instead” when the wait is over (minutes) (30 minutes by default, in Queue settings).
- The customer sees today’s free times. A known customer books in one tap, and the ticket ends by itself.
- Anyone else goes to your booking page.
- It is a normal booking: on the calendar, with the usual confirmation.
The queue and Tables
Section titled “The queue and Tables”When a branch has both the queue and the Tables add-on:
- On Tonight, when no table is free for a walk-in party, tap Give a queue number and the party gets a number.
- Waiting numbers show under Queue on Tonight. When a table frees up, tap Seat and the party is seated in one tap.
- Front desk people use both pages, and are counted once for both.