Change hours and block time off by message

Two things change often in a small business: the usual opening hours, and the days you can’t take bookings. Both are one message to the assistant. Owners and managers can do this.

Change your opening hours

Say only what changes. The rest of the week stays as it is.

You send	What changes
Open until 9 on Fridays from now on	Friday closes at 21:00
Closed on Mondays	Monday is closed
Every day 10 to 8	Every day 10:00-20:00
Monday 9:00-12:00 and 13:00-18:00	Monday has a lunch break

The preview, Opening hours, shows the whole week, one line per day, with (changed) next to the days you changed. If confirmed bookings would fall outside the new hours, a warning lists them: “2 booking(s) fall outside the new hours (they are not moved or cancelled)”. You see them before you confirm, and they stay booked.

TellfoxBaan Spa · ownerLINE

Open until 9 on Fridays from now on

Check, then confirm

Opening hoursMon 10:00-20:00Tue 10:00-20:00Wed 10:00-20:00Thu 10:00-20:00Fri 10:00-21:00 (changed)Sat 10:00-20:00Sun Closed

ConfirmEditCancel

The preview always shows the whole week, so you see what you'll save.

If the assistant asks “When are you open?”, you can tap a ready-made week: Daily 10:00-20:00, Mon-Fri 9:00-18:00, Tue-Sun 10:00-20:00, or I’ll type it.

Note

Closed days for one date (a public holiday) and breaks are also set in Settings → Opening hours. See Opening hours and closed days.

Block time off

Block a time when the whole business, or one person, can’t be booked.

You send	What’s blocked
Block tomorrow afternoon, I'm at a wedding	The whole business, tomorrow from 12:00 to closing. Reason: wedding
Noi is off on Friday	Noi, all day Friday
Closed 24 to 26 December	The whole business, three days
Block Saturday 14:00 to 16:00	The whole business, those two hours

A part of the day follows your opening hours: morning is opening time to 12:00, afternoon is 12:00 to closing, evening is 17:00 to closing.

1. Send your message. The preview, Block the time (or Time off: Noi), shows the period, the reason, and any confirmed bookings inside it.

2. Tap Confirm: “The time is blocked.” Nobody can book it from now on. The bookings already in that time stay as they are.

3. If there were bookings, the assistant then shows a second preview: Cancel 2 booking(s) and tell the customers, with the button Cancel and tell them, and a link to move them one by one in the account pages instead.

TellfoxBaan Spa · ownerLINE

0:06

I heard: "Block tomorrow afternoon, I'm at a wedding"

Check, then confirm

Block the timeThu 22 Oct 12:00 to Thu 22 Oct 20:00Reason: wedding2 booking(s) in this time. They stay; you are asked next whether to cancel or move them.14:00 · Som · Thai massage 6016:00 · Joy · Foot massage

ConfirmEditCancel

Blocking the time and cancelling the bookings are two separate confirms.

Customers are told only on the second Confirm

Blocking the time never cancels anything by itself. Customers get a cancellation message only if you confirm Cancel and tell them. Prefer to move them? Open each booking from the link and use Move to another time (see Move, cancel or mark a no-show).

Time off you add by message shows in the account pages under Team → Time off, where you can also remove it. See Working hours and time off.

Next: Bookings by messageBook a customer in, with real free times.