Deposits for bookings
A deposit keeps a booking serious. The customer pays part of the price (or all of it) by PromptPay right after booking, straight into your account. Tellfox never holds the money.
Set up a deposit
Section titled “Set up a deposit”-
Add your PromptPay number in Settings → Payments (once).
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Open a service under Services, then Booking rules.
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Under Deposit, choose Amount (for example 300 baht) or Percentage of the price (10 to 100%; 100% is the full price when booking). Save.
What the customer sees
Section titled “What the customer sees”-
Before booking, the page says how much the deposit is.
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After tapping Book now, the payment page opens with the QR code, a Save QR button and a place to send the slip.
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The booking page shows Deposit to pay with a Pay the deposit button until you confirm it.
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Once you confirm, the customer gets the usual booking confirmation by LINE or email.
A customer who books in the LINE chat gets the payment link in the reply.
Confirm or refuse
Section titled “Confirm or refuse”Bookings with a deposit still to confirm show Deposit waiting in the bookings list and the calendar. You also get an email when the customer says it is paid or sends a slip.
Open the booking. Under Deposit, look at the slip, check that the money arrived in your account, then tap Confirm the money arrived. If it never arrived, tap Refuse: the booking is cancelled and the customer is told.
Owners and managers can confirm payments. Staff see the deposit but cannot confirm it.
Unpaid deposits
Section titled “Unpaid deposits”| What happens | Result |
|---|---|
| Not paid within 2 hours (or by the start, if sooner) and no slip | The booking is cancelled, the time is free again, the customer is told |
| A slip was sent | The booking waits for you to confirm or refuse |
| The customer or you cancel the booking | The payment is cancelled too |
No reminders go out while a deposit waits. A customer can move the booking only once the deposit is paid, and cannot move a table booking onto a day that asks for a deposit (cancel and book that day instead). You can move any booking yourself.
When no deposit is asked
Section titled “When no deposit is asked”- You add the booking yourself.
- The customer’s package pays for it.
- The service has no deposit, or your PromptPay number was removed (the booking is then confirmed at once).